Live Blog
- Tech
PHONES OUT
- Sophie Gable, Live Blogs Reporter
CUSTOMERS of Verizon were struggling to access their mobile carrier during a widespread outage earlier today.
Cities across the nation were experiencing issues with their mobile phones, 5G Home Internet, and signal access.
Verizon users took to Downdetector to report problems with their carrier, and thousands reported being impacted by the outage.
The problem appears to be resolved as reports have plummeted on Downdetector.
Follow along below for updates on the Verizon outage...
26th Apr 2024, 17:30By Amanda Castro
Checking Verizon’s status, continued
Here are the steps to take:
Copied
26th Apr 2024, 17:04By Matthew Aquino
Reports plummet
Verizon reports have sunk on Downdetector and are now below 300 after being as high as 800 earlier this evening.
Copied
26th Apr 2024, 17:00By Amanda Castro
Checking Verizon’s status
Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.
Users can also check for outages by logging into their account on theVerizon website.
People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.
The service status page also offers tips on how to fix common issues with devices.
Copied
26th Apr 2024, 16:37By Amanda Castro
Reports continue to rise
There are now a few more reports about issues with Verizon.
Copied
26th Apr 2024, 16:30By Amanda Castro
Verizon outage map
Issues seem to be centered on the East Coast of the United States, most coming out of New York.
Copied
26th Apr 2024, 16:15By Amanda Castro
Customers continue to wonder if it's just them
Verizon customers are trying to determine if their enduring issues are widespread.
Is it just my phone or Verizon tripping rn?????
— Snow B.☃✨ (@_snowbella) April 26, 2024@VerizonSupport @Verizon how am I supposed to keep working if I have no internet I pay yall for??
— reiko (@reikokadowaki) April 26, 2024Copied
26th Apr 2024, 16:08By Amanda Castro
Angry customers flood socials
Verizon customers are complaining about issues with their service on social media.
They are asking Verizon to get this issue "resolved ASAP," and the company is replying, asking customers to contact it.
Hello, we appreciate you taking the time to message us today, though we're saddened to hear of your experience. Let's turn that around, and ensure that you get the help you need! Please DM us for further assistance in this platform.
— Verizon Support (@VerizonSupport) April 26, 2024
*MatthewWe want to make sure you get the help you need, and we'd like to help you avoid a trip to the store if possible. Please send us a DM so we can make sure we're helping fix any pending issues. ~Jesse
— Verizon Support (@VerizonSupport) April 26, 2024Copied
26th Apr 2024, 15:58By Amanda Castro
Locations reporting the most issues
Verizon customers in the following locations are experiencing the most issues:
- Endicott
- Oneonta
- New York City
- Binghamton
- Philadelphia
- Geneva
- Raleigh
- Charlotte
- Vestal
Copied
26th Apr 2024, 15:53By Amanda Castro
Reports reach another high point
There are now more reports flooding Downdetector.
Over 650 reports are related to mobile phone, signal, and mobile internet issues.
Copied
26th Apr 2024, 15:46By Amanda Castro
Iowa having connection problems
People in the Iowa area are having problems with Verizon service.
"@VerizonSupport major 5G, LTE, and 5G home internet outage in 48116," said one customer. "Get it together NOW. My worksite relies on Verizon to keep in touch with essential security officers and this is crippling our ability to communicate."
Hello! We are here to help with your phone issues. To better assist, tell us a little more. What model is your device? Is the software up to date?
— Verizon Support (@VerizonSupport) April 26, 2024
~MariaCopied
26th Apr 2024, 15:40By Amanda Castro
Verizon addresses customer with issues
One Verizon customer shared a complaint about Verizon on X/Twitter, and the company responded with a generic reply.
Hello! One of our main goals is to provide reliable service and we are concerned to learn that you are experiencing issues. To better assist, please tell us a little more. What model is your device and is the software up to date? Are you using Wi-Fi or your data?
— Verizon Support (@VerizonSupport) April 26, 2024
~MariaCopied
26th Apr 2024, 15:34By Amanda Castro
Users report 'WiFi not working'
One user has reported phone and WiFi issues under Verizon this afternoon.
.@VerizonSupport is Verizon down in New Orleans, LA? Phone and WIFI not working.
— Michelle LaBanca (@nolaagent) April 26, 2024Copied
26th Apr 2024, 15:27By Amanda Castro
Issues continue to arise
There are more issues currently being reported with Verizon.
Copied
26th Apr 2024, 12:58By Amanda Castro
Some reports for Verizon being down
There are a few reports on Downdetector currently indicating that some services might be having issues.
Copied
25th Apr 2024, 12:21By Carsen Holaday
Service is 'fully restored'
A spokesperson for Verizon confirmed to The U.S. Sun that service has been fully restored.
"Some customers in South Florida -- including the Fort Myers area -- may have experienced a brief disruption of their wireless service for about an hour this morning," said Chris Serico, Verizon's senior communications manager.
"Service has since been fully restored."
Copied
25th Apr 2024, 11:39By Amanda Castro
Issues have resolved
Any issues Verizon was having have now been resolved.
Copied
25th Apr 2024, 11:28By Amanda Castro
Getting compensation for an outage
Whether users can get compensation or not for an outage depends on the provider.
Verizon's terms and conditions state that the telecoms giant doesn't "have any liability... for failure to provide the service."
It added that this could include, but isn't limited to "service outages... and any damages resulting therefrom."
Copied
25th Apr 2024, 11:23By Amanda Castro
Filing a complaint with Verizon over outages
The first step in filing a complaint concerning continuous problems for users is to call Verizon customer support at 1-800-922-0204.
Customers also have the option of using the website's live chat feature or going in person to a nearby store.
As an alternative, users can get in touch with Verizon via its social media pages on Facebook and X.
Copied
25th Apr 2024, 11:22By Sophie Gable
Error message occuring in Florida
Verizon Support said on X, formerly Twitter, that a problem in Florida is currently being investigated.
Thank you for being the best part of Verizon! We are looking into why this error is occurring only in Florida. Please send us a Private Message, if you have any questions or concerns.
— Verizon Support (@VerizonSupport) April 25, 2024
*TiaraCopied
25th Apr 2024, 11:18By Amanda Castro
Checking Verizon's status
Users of Verizon can utilize the Downdetector website to determine whether the internet and phone service is down altogether or whether problems are only occurring in one area.
Users can also check for outages by logging into their account on the Verizon website.
People usually receive a ticket number and an estimated time of repair completion in the event of a service interruption.
The service status page also offers tips on how to fix common issues with devices.
Copied
25th Apr 2024, 11:13By Amanda Castro
'Anyone else?'
Customers are sharing their concerns on X/Twitter about the issues they are undergoing, trying to make sure they're not the only ones undergoing trouble with their service.
Verizon Down Rn ? My phone been on sos all morning
— Jame$ (@tennkayy) April 25, 2024Anybody else experiencing issues with @Verizon being down?
— Alex (@Ryze_Elite) April 25, 2024Copied
25th Apr 2024, 11:08By Amanda Castro
Reports have lessened
Though reports remain at over 1,000, there are fewer now than there were 30 minutes ago.
The issue seems to be on the mend.
Copied
25th Apr 2024, 11:08By Carsen Holaday
Users report outage
Verizon users are complaining about the outage on X, formerly known as Twitter.
Anybody else experiencing issues with @Verizon being down?
— Alex (@Ryze_Elite) April 25, 2024Verizon down rn omg
— Ms.NO KISS ASS 🧐 (@yaunadadon) April 25, 2024Copied
25th Apr 2024, 11:04By Sophie Gable
Heat map pictured
Copied
25th Apr 2024, 10:59By Amanda Castro
No word from Verizon
Verizon has not yet provided an update on what is causing the problems customers are experiencing.
The U.S. Sun has also reached out to the company but has yet to receive word back.
Copied
Topics
- Live Blogs
- Tech Outage
- Verizon
NEW STORIES ON THE SUN
YOU MIGHT LIKE
RECOMMENDED FOR YOU
MORE FOR YOU